Medical Information Outsourcing - Case Study 1
Professional Information provides a broad range of outsourcing solutions, tailored to specific client requirements.
This case study illustrates one outsourcing scenario, whereby Professional Information handles all medical information enquiries for the UK Affiliate of a top 10 pharmaceutical company.
The problem
This company had significant pressures on headcount for Medical Information and Drug Safety. The growing demands for pharmacovigilance support were leading to a highly overstretched department.
The service
Professional Information was given full responsibility for all Medical Information enquiry handling for the entire range of products (n>60). The service is provided on a full 24/7 basis, and includes adverse event follow-up, whereby Professional Information takes responsibility for sending out the standard letters and forms to collect additional data on any adverse events identified.
The solution
Outsourcing has released capacity in the in-house team to enable them to provide important marketing support and to fully carry out the pharmacovigilance requirements associated with their product portfolio. The success of the outsourcing initiative in this case was exemplified by a successful repeat regulatory inspection shortly after the service commencement with no significant findings.
