Medical Information Outsourcing - Case Study 2

This case study illustrates one outsourcing scenario, whereby Professional Information handles all medical information enquiries for a mid-sized UK pharmaceutical company.

The problem

This mid-sized company had only a very small team for Medical Information and Drug Safety. The growing demands for pharmacovigilance support were leading to a highly overstretched department which had resulted in a recent MHRA audit with a number of significant findings.

The service

Professional Information was given full responsibility for all Medical Information enquiry handling for the entire range of products (n=15). The service is provided on a full 24/7 basis, and includes adverse event follow-up, whereby Professional Information takes responsibility for sending out the standard letters and forms to collect additional data on any adverse events identified.

The solution

Outsourcing has released capacity in the in-house team to enable them to fully support the pharmacovigilance requirements associated with their product portfolio. The success of the outsourcing initiative in this case was exemplified by a successful repeat MHRA inspection with no significant findings.