Expertise

This focus has enabled Professional Information to grow a team with real expertise and an in-depth understanding of Medical Information and Patient Programmes, ensuring the development of true value-added partnerships with the clients.

In the Medical Information arena, Professional Information handles up to 7,000 enquiries every month from the full range of customers, concerning virtually every different therapeutic indication. This prepares the company uniquely well to handle even the most complex of enquiries from the most demanding of customers. The teams at Professional Information have expertise in handling enquiries on a range of product complexities, ensuring that the service provided will be well matched to the client's specific needs.

Concerning Patient Programmes, Professional Information has all the knowledge and skills necessary to develop and implement Help Lines and/or Compliance Programmes that comply with the guidelines and regulations, that meet the needs of the patients and their healthcare providers, and that maximise the benefits for Pharma. Professional Information's service reputation for communicating with patients about their medicines is second to none. Tried and tested systems and processes are already in place to ensure reliable delivery of high quality, customer focused, cost effective patient support.