Medical Information Enquiry Handling

Professional Information handles medical information enquiries on medicines and devices from healthcare professionals and the general public.

  • Since its establishment in 1998, Professional Information has grown to handle in excess of 10,000 each month on behalf of over 80 different healthcare companies including 9 out of the top 10 pharmaceutical companies.
  • Professional Information understands the importance of the balance between technical accuracy, positive customer interaction, and service affordability.
  • The teams at Professional Information have extensive experience of handling enquiries across the whole range of therapeutic indications on POMs, Ps, GSLs and devices.
  • Quality is key when it comes to outsourcing Medical Information, and the QA and QC processes at Professional Information ensure compliance with the pharmaceutical industry's expectations and requirements. This has been confirmed through a consistently positive outcome to client and regulatory audits. Professional Information participates in an average of two audits/inspections per month and yet there have been no significant findings for the Company.

Multilingual Medical Information

Enquiry handling services are available in all the main languages of Europe.
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Ancillary Medical Information Services

There are many reasons why pharmaceutical companies choose to outsource some or all of their Medical Information service requirements.
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Options for Outsourcing

There are many reasons why pharmaceutical companies choose to outsource some or all of their Medical Information service requirements.
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