Medical Information Enquiry Handling

Professional Information handles medical information enquiries on medicines and devices from healthcare professionals and the general public.

  • Since its establishment in 1998, Professional Information has grown to handle over 8000 enquiries each month on behalf of over 70 different healthcare companies including 9 out of the top 10 pharmaceutical companies.
  • Professional Information understands the importance of the balance between technical accuracy, positive customer interaction, and service affordability.
  • The teams at Professional Information have extensive experience of handling enquiries across the whole range of therapeutic indications on POMs, Ps, GSLs and devices.
  • Quality is key when it comes to outsourcing Medical Information, and the QA and QC processes at Professional Information ensure compliance with the pharmaceutical industry's expectations and requirements. This has been confirmed through a consistently positive outcome to client audits. Professional Information has participated in a large number of UK MHRA Pharmacovigilance Inspections with no significant findings for the Company.

Options for Outsourcing

There are many reasons why pharmaceutical companies choose to outsource some or all of their Medical Information service requirements.
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