Outsourcing Options
Professional Information offers a full range of Medical Information enquiry handling solutions to meet client requirements:
Permanent or temporary
A long term service is available for clients who have selected outsourcing as their strategy for delivery of some or all their enquiry handling service requirements. Alternatively, temporary outsourcing is available to provide cover during staff shortfalls, enquiry peaks or special situations.
Local or Multinational
Services can be provided in support of customers in a single country or across a number of countries as required. Additional countries/languages can be readily introduced as the client company expands its geographic coverage.
Products
Support can be provided for the entire product portfolio, a sub-section of products only (eg the mature, non-promoted products), or for a single product or therapeutic area.
Scope
A full enquiry handling service can be provided, whereby enquiries are handled with reference to the product labelling and/or existing standard responses, or by a search of the literature (standard texts and/or online). Alternatively, the service can be restricted to first line support whereby enquiries are handled from existing data or otherwise escalated to the in-house team.
Service hours
Services can be provided during standard office hours, for extended hours, outside of office hours only, or on a full 24/7 basis. Ad hoc cover is also available, whereby enquiries are handled as and when the client's in-house team is not available.
