Quality

Individually tailored quality checking procedures are in place for all key processes performed by Professional Information, and there is a strong emphasis on documenting these checks.

The success of Professional Information's approach to quality has been acknowledged by the fact that many of the company's processes have been adopted by the clients' own in-house teams.

Regular surveys conducted by Professional Information's clients have demonstrated comparable quality or better with a number of leading in-house Medical Information teams.

The identification and reporting of adverse events is considered a number 1 priority at Professional Information. All personnel undergo extensive AE training prior to working on any client account, and there are very robust QC processes in place to ensure that any adverse event reporting failures that might occur would be identified and corrected promptly.