OUR TRACK RECORD

Professional Information recognises the dilemma that faces managers when trying to decide whether or not to outsource a part of their departmental function. Although most would agree that successful outsourcing can make a major contribution to delivery of their goals and objectives, outsourcing that fails to deliver - or that falls short of the quality standards - can have a very detrimental effect on what a Medical Information Department is seeking to achieve.

It is for this reason that Professional Information emphasises its strong track record of successful delivery. The following are some examples of Professional Information's track record - some of the reasons why we say that Professional Information is not just words but Medical Information solutions that really work.

Enquiry handling

Professional Information has an established track record, successfully collaborating with a wide range of customers, supporting the delivery of an effective enquiry handling service.

Current examples include:

• All Medical Information enquiries on the full product portfolio for a number of customers



• Healthcare professional and patient enquiries on a customer's full range of 50 non-promoted products



• All enquiries on a selected range of 8 promoted products



• All products in one specialist area (12 products)



• Collaborating with two partners in respect of a single co-promoted product



• Full medical information support for an important new product launch



• Handling all enquiries associated with a safety-related product recall



• Enquiry handling only at times of peak demand (seasonal products, out of stocks, etc)



• Handling all Sales Representative enquiries

Consultancy services

Professional Information has become well known as a provider of the full spectrum of Medical Information consultancy.

Current examples include:

• An in-depth evaluation of the European Medical Information function within a major multi-national pharmaceutical company. A detailed review based on a large number of interviews with Medical Information personnel and their key customers resulted in a report and presentation incorporating a large number of recommendations for change to optimise efficiency, cost-effectiveness and business focus of the Medical Information function



• Working with Management in an ongoing fashion to support the development of a Medical Information function within a fledgling pharmaceutical company



• On behalf of a number of customers within small and medium-sized pharmaceutical companies, focussed round table discussion as an alternative approach to staff training and development

PI-Develop Training Services

Professional Information is rapidly developing a strong reputation for providing the full range of specialist Medical Information training courses which have historically proved difficult to find or simply non existent. A number of public training courses are in planning whilst the in-house courses, tailored to each customer's specific needs, continue to prove very popular.

Current examples include:

• Presentation of a broad range of tailored in-house courses within major multi-nationals as well as small, niche organisations



• Introductory courses for new entrants to the Medical Information Department have been run at the offices of a number of client companies



• A Training Manual, tailored to the specific needs of the customer, has been prepared and subsequently maintained up-to-date

Writing services

Professional Information has an excellent reputation for developing written materials that are accurately matched to the customers' needs and abilities

Current examples include:

• Development of an extensive standard letter portfolio in preparation for the launch of a major new chemical entity. Feedback was that the in-house team were able to focus on other elements of Medical Information's planning for the launch, resulting in "their best ever level of preparedness" for a new product launch



• Ongoing review of standard letters and updating with new information on behalf of a broad range of clients



• Preparation of a series of standard texts for Health Professionals



• Production of a range of technical briefing documents for one customer's team of Sales Representatives



• Development of a series of documents in support of a Patient Programme

Quality standards

A number of Medical Information Departments now identify "quality standards" as an area that needs to be included within the annual plan. Procedures to assure quality are of fundamental importance given the critical nature of the work of Medical Information.

Professional Information has developed a strong track record of working with its customers to support quality standards.

Current examples include:

• Preparation, implementation and maintenance of a full set of Working Practices - covering such areas as enquiry handling, adverse event reporting, safety requests, product complaint reporting, and updating information - on behalf of a large number of clients



• Audits of the service quality of a number of Medical Information Departments



• Preparing for and participating in a client's weekly Copy Approval meeting



• A quality-focussed induction programme for new entrants to a customer's Medical Information Department

Recruitment services

PI-Select enjoys an outstanding reputation for successfully matching candidate competencies with the needs of particular roles within Medical Information.

This is underpinned by the Company's total focus on the field of Medical Information resulting in a clear understanding of the challenges (and the opportunities) associated with the provision of an effective Medical Information service.

Current examples include:

• Recruitment of Medical Information and Drug Safety Executives at different levels of seniority to permanent posts within a number of Pharmaceutical Companies throughout the UK



• Successful identification of Temporary Medical Information Officers for contracts ranging from three months to one year and beyond



• Placement of Contract Medical Information personnel to undertake a wide range of different functions within both small and large Medical Information Departments